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How to Handle Clients Who Come into Your Lash Studio Sick

If you’re in the beauty industry, then you know how big of an impact one sick client can make. And with flu season right around the corner, it’s more important now than ever to communicate with your clients.

Be Assertive (and Professional)

As a lash artist, it’s your responsibility to make it clear to your clients that they need to stay home when they’re not feeling well, otherwise, you, your co-workers, and the other clients you see that day, will be at risk.

The flu, for example, is a serious illness that can spread like wildfire if not contained. If an infected lash client comes in, she could get you, your family, and your entire office sick even if you disinfect appropriately.

Appointments can be Rescheduled

While rescheduling may be an inconvenience, it’s better than losing half your staff for the week. Be sure to tell your clients that it’s okay to reschedule their appointment if they’re sick.

Sometimes life gets in the way, which is why Eye Design is more than understanding when it comes to clients being ill. If you’re ill, we ask that you call to reschedule your appointment, whether it’s for microblading or lash extensions, and we’ll accommodate you accordingly.

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Meet The Founder & Instructor At Eye Design New York

Nadia Afanasyeva, founder of Eye Design New York Studio, is an award-winning trainer with more than 10 years of experience in the beauty industry. Her work is recognized in the United States and abroad.

Among Nadia’s Career Merits:

  • Russian championship winner in eyelash extension.
  • Author of Kim’s Effect Technique for Eyelash Extensions.
  • Author of her own techniques in permanent make up
  • Headliner in the lash industry in the United States.
  • Speaker at the first eyelash extension conference in the United States
  • Judge in the first & second eyelash extension competition in the United States.
  • Caters to celebrity clientele, including Michelle Williams, Sandra Oh, Sonja Morgan, Carla Pennington, Aino Jawo, Sasha Meneghel Szafir, Simone I. Smith, LL Cool J’s family, Magic Johnson’s family and more.
  • Trained more than 5,000 students.
  • Completed more than 12,000 beauty treatments with clients.
  • Over 10 years in the beauty industry.
  • Founder and owner of three premium studios in New York, Miami, Los Angeles.
  • Released a book about her own life journey, «There is no button for success».

What you will get from our courses:

Over 5000 Artists Trained Since 2014

70% of our graduates open their own beauty studios or work as independent master technicians.

Masters who are already working in the field of Microblading and Lash Extensions double their income or more.

Sign up for an online class today or come to our LIVE, In-Person Masterclass and learn professionals skills in Microblading or Lash Extensions in just 2-3 days.

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